Almost everything we do has an important, and often profound, impact on those we support, as well as on our wider community. 2021-22 saw us enter a second year of living with COVID, and of continuing to focus on providing care, support and guidance across our services.
In many ways, this second year was just as challenging as the first, however the year was also about recovering, regrouping and rebuilding. It was about continuing to take our services forward, and working with our patients, families, staff and volunteers to create the best possible space for our care and support that we could.
Although living alongside COVID did not get any easier, the systems, procedures and guidelines we put in place helped ensure that we continued to operate as smoothly as possible. It is safe to say, however, that not even the best procedures would work without the commitment and dedication of our incredible workforce. They continued to rise to the challenge, to put the needs of our patients, families and communities at the centre of their thinking, and they all ensured that we maintained, and also developed, our vital services.
Each of the staff, volunteers and supporters who is part of our Hospice community helps us deliver something very special, and it is undoubtedly teamwork that makes what we do possible. This sense of teams working together shone through in 2021-22, and as a direct result of this our impact was greater than ever.
It is a privilege to present this report, which highlights some of those key areas of impact throughout 2021-22, and details some of the key achievements from another incredibly busy year. Although staffing levels were often stretched, the team rose to the challenges they were faced with and, true to the very founding principles of the Hospice care movement, kept our patients and families at the very heart of the decision-making process.
Numbers and statistics are an important way for us to measure our reach, and help us track and monitor progress against objectives, and you will find these throughout this document, as well as in The Year in Numbers section. I’d encourage you to read the quotes in this report too however. These short quotes, from families, patients, our workforce and our supporters, highlight the personal, lived experience and impact of our services.
Whatever role you play in helping us deliver our services, I’d like to thank you for being part of our Hospice community.
David Dunsire,
Chairman
