04
Patient &
Family Support

Our focus on supporting families through difficult times has never been so important, especially during the last few challenging years. As the demand for palliative care increases, we have adapted our services to provide comprehensive counselling and bereavement support.

We work tirelessly to support families through counselling and bereavement services and the benefits of building connections and utilizing our networks.

Enhancing Counselling and Bereavement Services

The impact of the COVID-19 pandemic has led to a surge in the need for bereavement support, and we have responded by enhancing our counselling and bereavement services. We now have an additional trained counsellor to provide the necessary support and cope with the complexity of emotions families face during bereavement. Our blended model of virtual and face-to-face support ensures accessibility and choice for those seeking our services.

Adult referrals for counselling increased by 45% (2022/23: 376; 2021/22: 260).

38% more counselling sessions were provided compared to the previous year (2022/23: 1,348; 2021/22: 976).

Children and families received 49% more referrals (2022/23: 152; 2021/22: 102) and over double the number of sessions (2022/23: 873; 2021/22: 416).

Expanding our Wellbeing Services

We launched the Wellbeing Service in April 2022, providing individuals and families with a range of support options. To increase accessibility, we are now delivering the service through outreach models and local community collaboration projects. This approach ensures that even those with geographical or other limitations can access our hospice care and benefit from its services.

In 2022/23, 262 individuals have benefited from 1169 attendances at the Wellbeing Service.

224 people have experienced the benefits of 367 complementary therapy sessions.