For example, by quickly adopting digital solutions, we enabled primary care to switch to online and video consultations. Importantly, the increased need for support in our community was evident quickly and we noted a swift change in community behaviour with far fewer people accessing care by attending the Hospice. We’re determined to explore how we can use the momentum of recent change to build a system that’s even better adapted to people’s needs, reaches everyone who needs our support and empowers people to be more in control of choices in relation to their own health and well-being.
We’ve learned a range of lessons that will be important as we settle into this new financial year and effective digital engagement is at the forefront. Our team has embraced platforms such as Zoom and Teams to communicate effectively with each other but also to engage with stakeholders improving our approach to networking, learning from others and supporting others with information. Collaboration and partnership have been key to maintaining our services and the unique circumstances have afforded us a moment to review how we can best reallocate our resources and use digital technology to provide the community with simple access to high-quality, timely care in other ways.