We are recruiting for an IT volunteer to help with our Education Department's use of ECHO.
ECHO (Extension for Community Health Outcomes) is an education and support model that St Columba’s Hospice Care has been using since 2018, to widen access to palliative care by supporting the palliative care knowledge and skills of health and social professionals and services outwith the hospice.
ECHO networks are created and meet regularly using ZOOM technology. Our ECHO Hub is one of over 50 UK hospice ECHO Hubs.
We have mainly used the model to support palliative knowledge and skills in care homes and with homeless services and with NHS volunteers working in elderly care settings.
Manage/host ZOOM meetings by admitting people from waiting room, maintain clarity of vision and sound throughout session and provide any assistance to participants.
Support presenters and facilitator with sharing screens and recording sessions.
Offer any suggestions relating to the equipment/technology/ connectivity that will help with the success of project ECHO.
During a session the facilitator needs to be focused on engaging with participants and running the session without being distracted by technology. It is also important that participants are able to join in discussion freely without concern about connectivity, vision or sound issues.
The IT support role monitors technical problems and if these occur communicates directly with participants using the ‘Chat’ function, working in the background to ensure that the technology remains invisible.
ECHO session can involve sensitive and upsetting discussions about the challenges and difficulties of delivering palliative or end of life care.
All Hospice staff and volunteers are expected to reflect our Hospice Values in the way they carry out their roles, and in their interactions with each other and with patients, family members and any other visitors. Our Values are: Care and Compassion, Respect, Trust and Partnership
Experience or familiarity with video conferencing with some basic understanding of the soft and hardware.
Understanding of managing Zoom and Microsoft Team virtual meetings technology.
Open to learning new skills
There maybe more that one ECHO Network running at a time but a session for a network generally occurs every 3 - 4 weeks.
The role will be reviewed on a yearly basis.
The Education Centre, St Columba's Hospice Care, 15 Boswall Road, Edinburgh
St Columba’s Hopsice Care ECHO Team-
Project Lead and Education Team Administrator
Other IT Support Volunteers
ECHO Super Hub, Highland Hospice, Inverness
You can apply online here
Alternatively, please email us at email@example.com to request a paper application form, or to ask us any questions about the role
Download a role descriptionDownload