Our strategy

To help us to continue to improve as an organisation, we have developed a clearly defined set of goals and ambitions. 

Supporting our staff and volunteers

We’ll continue to improve the way we work to make sure we’re delivering consistently excellent person-centered care. We will provide regular training and investment in our team, be responsive to changes and evolve with the ever-changing healthcare landscape.

Using technology to transform

We’ll make clever use of technology so we can improve access and services, involve patients in every aspect of their health, wellbeing and care, and place patient and public engagement at the heart of everything we do. As well as refreshing our messaging and the way we look, we are updating our website, looking at introducing contactless payment systems and continuing to research how Virtual Reality can improve our service.

The power of partnerships

We are developing new partnerships and strengthening existing relationships. We’re exploring an upgraded electronic records system, with the NHS, to improve patient experiences. We’ll continue to roll out Project ECHO to include support for young adults, homeless people and people in prisons. Our Hospice Admissions Project with Marie Curie will help us better understand who is admitted to the hospice, why they’re referred and what their experiences are. The results will help us identify gaps in community services and inform how our services develop in the future.


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