North Berwick Bookshop Volunteer

Role description

This role helps in creating a friendly, welcoming and helpful environment in our secondhand bookshop in North Berwick. The bookshop sits within our large shop on Westgate, in the centre of North Berwick which also includes a café, art gallery and new gifts. Our Hospice Values are: Care and Compassion, Respect, Trust and Partnership. We aim to demonstrate these values in the way that we operate our shop and café in North Berwick.

What will I be doing/ involved in?

• Greeting and serving customers, providing a warm and welcoming atmosphere and excellent customer service.
• Handling cash/ cards and operation of the till
• Sorting and pricing donated books
• Assisting with displays
• Keeping shop well stocked
• Helping to keep the shop clean and tidy

What experience or skills do I need?

• Friendly with excellent customer service and communications skills
• Numerate (able to operate till and handle cash transactions)
• Good knowledge of books and a love of reading
• Ability to work as part of a team
• Physically able to complete tasks such as stocking shelves, sorting books and keeping the shop clean and tidy
• Able to prioritise when the shop is busy
• Be an ambassador for St Columba’s Hospice by keeping up to date with our work and services and being able to answer basic questions from customers.

Time commitment and duration

Generally half a day once a week, but this can also be fortnightly. We try to be very flexible!

Where will I be based?

39-41 Westgate, North Berwick

Who will be supporting me?

Bookshop Manager and other staff and volunteers; Volunteer Services Manager and Volunteer Services team

Recruitment checks

• Interview with Shop Manager and Shop Operations Manager
• Application Form
• Two references
• Volunteers must be 14 years or over

Training

• Hospice Induction Programme
• Shop orientation and training
• Team meetings and updates

Additional information

• Volunteers may claim reasonable travelling expenses for transport to and from the shop. Please speak to your manager about this.
• The café provides complimentary tea and coffee to all volunteers whilst you are on shift
• If you volunteer for a full day at the shop, you can claim a free meal from the café. Please speak to your manager about this.

You can apply online here.

Alternatively, please email us at volunteer@stcolumbashospice.org.uk to request a paper application form, or to ask us any questions about the role

Download a role description