We collect personal information about you when you interact with us (e.g. by phone or online), use our clinical services, enquire about our activities, make a donation, participate in an event, buy from our shops, apply to work or volunteer with us, visit our website or otherwise provide us with your personal information.
We may also receive information about you from third parties that we work with, for example, JustGiving or eBay, where you have consented to them sending us your information.
Personal information we collect about you may include your name, postal address, email address, phone numbers, date of birth, credit or debit card details, and whether you are a tax payer so that we can claim Gift Aid.
If you are using one or more of our clinical services, we will be required to collect ‘sensitive personal data’ which would form your healthcare record. We do not collect ‘sensitive personal data’ about our supporters unless there is a legitimate reason for this (e.g. if you participate in an event for which we may need to provide support).
We also collect information about how our website is used and track which pages users visit when they follow links in Hospice emails. We use this information to monitor and improve our website, services and activities e.g. to personalise website presentation or to see which services or events are of most interest. Where possible we use anonymous or aggregated data that does not identify individuals. See further information about cookies below.
We use the personal information collected from users for a number of purposes, including:
We may analyse your data for research purposes to improve our services, or to try to understand your preferences in order to contact you in the most appropriate and relevant way.
When you use our secure online donation or payment pages you will be directed to a specialist supplier company, who will receive your credit card number and contact information to process the transaction. We do not retain your credit or debit card details.
If you, a relative, or friend are cared for or supported by St Columba’s Hospice, the personal and/or sensitive personal information you provide to us will be used only for the purposes of providing you with services, or training or monitoring the quality of our services. We will not disclose your personal information to any third party without your consent, except in the following circumstances:
We will not use your information for other purposes without your permission. If you tell us about your own experience with illness or the experience of someone else, we will explain how we will use that information. If you don’t want us to use such information for other purposes or change your mind at any time, it will not affect any services we provide to you.
It is important that we keep your personal information up to date. You can contact us at any time if your circumstances change.
It is your choice whether and how you receive information from us about our work, fundraising and ways in which you can get involved. We may use your contact details and personal preferences, about which you have previously told us, which we have derived from cookies (see our section below on cookies), or which we have inferred from your service usage or market research about your profile. (You can stop receiving emails or texts by clicking on the ‘unsubscribe’ link in our marketing emails or sending us an ‘opt out ’ text message).
If you choose to donate to St Columba’s Hospice, or take on an event for us, we will thank you for your support and will keep you informed about the work of the Hospice and other selected opportunities to get involved with raising vital funds. We will keep you updated in this way, under the legitimate interest principal of data processing, for no more than 36 months from the time of your last gift.
If we do not hear from you for 36 months from the time of your last gift we will remove you from our fundraising database, unless you wish to be removed sooner.
If you would like to change any details we hold about you, or if you would like to be removed from our database at any time, please get in touch with us by calling the fundraising team on 0131 555 1381 or by emailing email@example.com. Alternatively, you can write to us at 15 Boswall Road, Edinburgh, EH5 3RW.
We do not hold personal details of supporters who buy from our charity shops, or who purchase our trading goods, unless freely provided by way of consent. We do try to capture Gift Aid declarations for supporters who donate goods to our charity shops in order to maximise contributions from this source.
Our Fundraising Promise, which can be found on our website, details our promise to those who kindly support us and who ensure our vital services can continue. It can be found under the Fundraising section of our website.
We will not use your details for marketing purposes if you tell us not to, however, we will retain your details on our suppression lists to help ensure that we do not contact you.
Registering with the free Telephone Preference Service gives you the opportunity to opt out of receiving unsolicited calls. The Mailing Preference Service will enable you to register to have your name taken off direct mailing lists.
We will never sell your data to any third party. We will not share your details with other charities for marketing purposes.
Sometimes, we may need to share your information with a small number of trusted partners (services providers, agents and affiliated companies) for the purposes outlined above (e.g. a supplier that produces promotional material or delivers goods for us or a supplier that processes payments securely). Where we use third parties, we require them to adhere to appropriate controls to protect personal information.
We use Microsoft Office products for our internal office use; this means that internal documents and information which are generated at St Columba’s Hospice are stored in cloud services which are hosted within the European Economic Area (EEA).
Exceptionally, we may use tools or services which process data outside the EEA; in these cases, we require suppliers to ensure adequate protection for personal data e.g. Microsoft may provide us with emergency support for Office 365 from outside the EEA in rare circumstances.
St Columba’s Hospice is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information.
Unfortunately, no data transmission over the internet can be 100% secure. As a result, while we strive to protect your personal information, St Columba’ Hospice cannot ensure or warrant the security any information you transmit to use, and you do so at your own risk.
As a user you can help protect the integrity of any data you transmit to St Columba’s Hospice by taking common precautions such as ensuring you are running up to date and supported anti-virus software, and only transmitting data where ‘https’ appears at the beginning of the page URL (this refers to the security technology Secure Sockets Layer (SSL) and indicates that the data is being transmitted securely).
We use these to improve the user’s experience of our website, temporarily store data and understand the parts of the website that users are visiting. If you are registered with us, a cookie will identify you when you visit and help us to personalise our website for you. If you are not registered with us, a cookie will help us gather statistics on the use of our website anonymously. You can set your browser to not accept cookies, but this may affect the functionality of the website.
You have the right to ask us for a copy of the personal information we hold about you or ask us to change it if you think it is wrong. Please contact us for more information. If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. They can be contacted on 0303 123 1113 or at www.ico.org.uk
We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.
This policy only applies to St Columba’s Hospice and its subsidiary companies, so when you go through to our partner companies (e.g. to donate) please read their own privacy policies.